How the parcels can be collected/forwarded?
You can pick up your parcels/packages at our office in Düsseldorf. In order to collect your parcels/packages, please, contact our team via the Live Chat (in the lower right corner of our website) to make an appointment and collect your items.Alternatively, you can instruct us to forward parcels/packages to the postal address indicated by you.
Where the parcels/packages will be stored and for how long?The received parcels and packages will be stored in our secure storage until your instructions which may be the following:
- Self-collecting the parcels/packages;
- Forwarding the parcels/packages to the address indicated by you.