You can pick up your parcels/packages at our office in Düsseldorf. In order to collect your parcels/packages, please, contact our team via the Live Chat (in the lower right corner of our website) to make an appointment and collect your items.

Alternatively, you can instruct us to forward parcels/packages to the postal address indicated by you.
The received parcels and packages will be stored in our secure storage until your instructions which may be the following:
  • Self-collecting the parcels/packages;
  • Forwarding the parcels/packages to the address indicated by you.
The first month of storage is free of charge and afterward we will charge a small additional fee per month.
Definitely! In Premium and Ultimate subscription plans, the receipt of the package is already included in the monthly fees. The Economy and Standard subscription plans also allow you to receive parcels/packages for a small additional fee. All the parcels and packages will be kept at our secure storage where you can pick it up at any time that suits you or instruct us to forward it to the postal address indicated by you.