How the parcels can be collected/forwarded?BlauSteinYou can pick up your parcels/packages at our office in Düsseldorf. In order to collect your parcels/packages, please, contact our team via the Live Chat (in the lower right corner of our website) to make an appointment and collect your items. Alternatively, you can instruct us to forward parcels/packages to the postal address indicated by you.
Where the parcels/packages will be stored and for how long?BlauSteinThe received parcels and packages will be stored in our secure storage until your instructions which may be the following:
- Self-collecting the parcels/packages;
- Forwarding the parcels/packages to the address indicated by you.